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FAQ's

How do I order for delivery??

Due to new AGLC regulations (4.14.12), to order delivery, you must verify your ID to confirm that you are over 18 years old. This is done via in-store verification with a Plantlife staff member.

Once you login, you will see our online menu and be able to select DELIVERY and follow the prompts.

What payment types are accepted??

We accept Visa, MC, American Express for delivery/e-commerce. No cash or debit is accepted at this time as the order needs to be paid for before the delivery occurs.

Is There a Delivery Fee??

Delivery is free in Edmonton & Calgary. All other areas – delivery is $4.99.

Will I Pay More For Delivery than In-Store Pricing??

Our delivery prices are the same as our in-store prices.

What is the maximum amount of cannabis I can order??

Due to AGLC regulations (4.14.7), customers can only purchase 30 grams of cannabis per order. Our system will alert you once you hit your limit. *More than 30g can be delivered to the same location in separate orders for separate individuals.

How do I track my delivery order??

You will receive an order confirmation text with a tracking link. You are given a delivery window and can follow the Driver on their phone by clicking on the text link that displays a map showing the drivers location en route and estimated time of arrival.

What if I’m not home to collect the order??

If you are not available to receive the order when the driver arrives, we will attempt to contact you to coordinate delivery. If unsuccessful we will hold your order for in-store pickup for 24 hours. There are no refunds on delivery orders.

*If another adult who is 18 years or older is home, they may take the delivery order after producing valid photo ID.

What if an order is placed after the delivery cut off time??

We offer same-day on demand delivery. The cut off time is displayed at checkout when the order method is selected. Orders after these times will be delivered the next business day.

Can I Order Delivery From Outside Alberta??

AGLC regulations (4.14.8) require that delivery can only take place within Alberta.